Friendly Pet Products Troubleshooting and FAQ

Receiving collar is not beeping or correcting

  • Install new 9V battery, check that both lights are lit on the Fence Transmitter (Loop light & Power light)
  • Perform “Short Loop Test” using page 4 & 5 of your user manual.
  • If collar IS beeping & correcting during short loop test, there may be an issue with the wire and/or loop setup.
  • If collar IS STILL NOT beeping & correcting during short loop test, contact our Customer Support Team for further assistance.

Receiving collar is beeping, but not correcting

  • Make sure the Static Correction Level is set at 2 or 3 on the collar
  • Adjust fence transmitter settings
  • Correct length settings – A =up to 1300 ft; C =1300-2400 B =2400 ft & up
  • Majority of customers need to set their transmitters to A and the dial to 3. This is the best place to start.

Receiving collar is beeping & correcting everywhere – i.e. inside the house, in the middle of the yard, etc.

  • Adjust transmitter settings – A, 3 for the majority of customers, see correct length settings above.
  • If you haven’t twisted the wires coming out of the transmitter, try that first. Twist the two ends of your loop for about a foot then plug the ends into the transmitter (as shown on page 6 of your user manual).
  • Perform “Short Loop Test” using page 4 & 5 of your user manual.
  • If the collar is beeping appropriately during short loop test, there may be a break in the wire. Use the “Fence Cord Break Test” on page 21 of your user manual.
  • If collar is still beeping everywhere during short loop test, there may be an issue with the transmitter or the collar. Go through every step of Short Loop test (steps are listed on Page 5 of blue instruction manual) to determine if the issue is the transmitter or the collar then contact our Customer Support Team for further assistance.

Receiving collar starts to correct and then shuts itself off

  • Change battery in collar.
  • Make sure you are testing the collar on Level 2 or 3, not Level 5.
  • Contact Customer Support for further assistance.

Pet is not responding to static correction

  • Use the test light to make sure collar is sending static correction (Level 2 or higher)
  • Trim down your pet’s fur where the contact points touch the neck and/or switch to extended contact points.
  • Turn up the Static Correction level, start at level 2 and work your way up to what your pet can handle.

Receiving collar has to be held on top of the Boundary Wire to activate

  • Adjust Boundary Width Control knob clockwise to increase the distance from the Boundary Wire that the collar activates.
  • Change Boundary Length Switch to another setting (see correct length settings above)
  • If using a Double Loop, make sure the Boundary wires are separated by 3 to 5 ft.
  • Twist wires coming out from the fence transmitter (as shown on page 6 of your user manual)
  • Perform “Short Loop Test”
  • If collar is behaving normally, the issue is either a break in the wire, or an issue with the loop layout/ set up.

Receiving collar activates inside the house

  • Adjust transmitter settings to A, 3 (see correct length settings above.)
  • Make sure the Boundary wire is not running too close to the house as the signal can transmit inside the house if wire is not at least 3 to 5 ft away from walls.
  • Make sure wires are twisted coming out from the fence transmitter.
  • Perform “Short Loop Test”
  • If collar is not activating inside the house during test, it is possible there is a break in the wire and/or an issue with the loop layout/ set up.

Inconsistent signal

  • If using double loop, wires need to be separated 3-5 ft.
  • Make sure wires are twisted coming out from fence transmitter
  • All boundary wire turns need to be gradual, not sharp turns.
  • Make sure boundary wire is not running parallel to or within 5 ft of TV cable wires, neighboring containment systems, or satellite dishes.
  • Fence transmitter cannot be near large metal objects (such as a washer/ dryer) or electrical wires.
  • Perform “Short Loop Test”
  • If collar is reacting consistently during test, there may be an issue with the wire or loop layout.

Power light is on, Loop Indicator is off and Transmitter loop alarm is sounding

  • Adjust Boundary Width Control knob clockwise to increase the distance from the Boundary Wire that the collar activates.
  • Make sure both ends of the Boundary Wire are plugged into the Boundary Wire Terminals and that 1/2 inch of the insulation is stripped so the copper wire is exposed.
  • Perform the “Short Loop Test” to determine if the Fence Transmitter needs to be replaced, or if the Boundary Wire is broken.
  • If the Fence Transmitter is functioning properly during short loop test, there is probably a break in the Boundary Wire. See page 21 of the User Manual.

The Power and Loop Indicator Lights are off

  • Make sure the Power Adapter is plugged into the Fence Transmitter.
  • Try using another outlet.
  • Take off the fuse door on the back of the Fence Transmitter and change out the fuse with the spare one.
  • If the lights still do not come on contact our Customer Support Team for further assistance.

Collar fails to sound off warning tone

  • Check and/or change batteries in collar
  • Dogs easily hear the warning tone, but it may be a pitch that is difficult for humans to hear.
  • Use a test light to check collar for activation.

To locate a break in the Boundary Wire/ Lost Signal

  • Locate the original splice and verify they have a good, solid connection.
  • Check yard to determine any possible damage to the Boundary Wire.
  • If still not able to locate break, please see Page 21 in your User Manual.

Q: What do I do if my dog goes past the Boundary Wire?

  • Check the collar to see if it’s loose – make sure contact points are making good contact with pets’ skin.
  • Check the battery cap on the collar, and tighten if necessary.
  • Check the Fence Transmitter. Make sure it’s attached to the Power Adapter. May need to change fuse.

Q: How can I make sure the Fence Transmitter, Receiving Collar, and Boundary Wire are all functioning properly?
A: Perform the “Short Loop Test”, which is located on Page 5 of the blue instruction manual, Page 21 on User Manual.

Q: What if the power goes out during a storm?
A: Unfortunately, the fence will not work until the power has been restored.

Q: Is there an easy way to find a break in the Boundary Wire?
A: Yes, Wire Break Locators are available for purchase; it is similar to a metal detector.

Q: My collar is off but red light flashes every 4 seconds.
A: Collar needs a new battery.

Q: How can there be a break in the wire when the loop light is on?
A: It is possible to have a break in the wire with the loop light still lit. It can be a small break that doesn’t completely interrupt the loop, but enough of a break that the collar is reacting to it.