SUPPORT HOTLINE

CALL US WITH ANY QUESTIONS OR CONCERNS

Our mission is 100% customer & pet satisfaction! Call or email our customer support line with questions about installing or operating your Friendly Pet Products.

Before you call, please visit our FAQ page and read the information below.  If your question/concern was not addressed, contact us immediately and we’ll do everything we can to satisfy the situation.

Is my dog too big or too little?

It does not matter the age or size of your pet, as long as they weigh over 8 pounds.

Can I twist one wire to make a gate or safe area that my dog can cross?

Yes, twisting the Boundary Wire cancels the signal and allows your pet to cross over that area safely. Plastic or metal piping will NOT cancel the signal. Twist the Boundary Wire 8-10 times per foot to cancel the signal.

Can I use the system with an existing fence?

Yes, you can attach it to a chain link, split rail or wooden privacy fence. However, make sure the Boundary Width is set at a high enough range for the pet to receive a signal(see Pg 11)

Can my children get hurt by the underground wires?

No, the mild shock is transmitted ONLY to the collar your dog is wearing, not the fence . With proper use, the fence is safe for everyone.

My pet reacts strongly to the static correction and has become fearful

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This can happen if the static correction level is too high. Start out using the LOWEST level of correction and increase if needed. If your pet remains fearful, stop training for a few days. Remember to always end your training sessions with positive reinforcement and play.

How does the fence work?

The Wireless Dog Containment System has been proven safe, comfortable, and effective for all pets over 8 pounds. The system works by producing a radio signal from the Fence Transmitter through up to 4000 feet of Boundary Wire. (For additional information, please see Pg 4 of your Operation & Training Guide)

How long will my dog receive correction?

Our system is made so your dog does not receive a correction for a long duration. Rather, the system will release a pulse correction that is enough to deter the dog from crossing the boundary. (See the Correction Levels on page 10)

How often will my dog receive correction?

This system is made so the dog only receives a few corrections before they begin to learn boundaries.

How long will the battery last?

Battery life depends on how much the device is used. It typically lasts for 1-3 months.

Will this fence work in my yard?

Yes, our Wireless Dog Containment System will work in any yard.

Is this difficult to set up and run?

Our product is made to be very easy to understand and simple to set up. All set up questions can be found in included guide.

How old does my dogs have to be before starting to train on the In-Ground System?

Your dog or cat should be at least 4 to 6 months old and know basic commands such as sit and stay.

Can I use the Wireless Dog Containment System with more than one dog?

Yes, you can use this system on all the dogs or cats in your household that weight at least 8 pounds. The kit includes one collar, but you can add any number of dogs or cats to your system with the purchase of additional Collar Receivers.

Is it safe and humane?

The static correction is safe and harmless. It is effective enough to get your pet’s attention. The correction produces less energy than is produced by a static shock from carpeting and only lasts a few seconds.

Why is the transmitter beeping?

You have a break in your Boundary Wire. Follow the steps on Pg 18  in your Operation & Training Guide.

Why is it suggested to perform a Short Loop Test?

A Short Loop Test is a simple test to determine if each component (Fence transmitter, Collar Receiver & Boundary Wire) is functioning properly. Follow the steps outlined on Pg 18 of your Operating & Training Guide.

Is this system “In-ground” or “Wireless”?

Our system is “In-ground” and easy to install. (Pg 5 of the Operation & Training Guide)

Can I put it on my child/or an adult?

If a child or an adult come into contact with the collar while it is activated it will not harm them. However, it is not to be used on anyone for any reason. It is to be used as a training system for pets only.

Can I use the containment system on a cat?

Yes you can. The cat must weight at least 8 pounds, and be able to wear the collar comfortably.  Refer to  the FUNCTION & RESPONSE  TABLE on Pg 10 of your Operation & Training Guide for the Static Correction Level for your cat.

Can I use the system on an aggressive dog?

We do not recommend any of our products to be used on an aggressive dog, or a dog with behavioral issues.

Can I attach a leash to the containment receiver collar?

No, this will cause pulling on the collar, which will result in the contact points being pressed too tightly against your pet’s neck. Attach a leash to a separate, non-metallic collar positioned above the receiver collar.

I found a lost pet with one of your collars on, is there a way to locate the owner?

Unfortunately, at this time, there is no way to match the collar with the owner. You may consider bringing the pet to a local vet clinic or shelter, to see if the pet is micro chipped. Putting up posters or flyers around the neighborhood can also help locate the owner.

How long can my pet wear the receiver collar?

Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for their comfort. If a rash occurs, discontinue use of the collar for a few days. (See Pg 13)

Can the receiver be placed on my pet’s present collar?

Yes, the receiver can be place on any non-metallic strap. However, you must punch two holes in your pet’s current collar so the contact points can be properly inserted. Do not attach a leash to a collar that has a receiver on it, this will cause the two contact points to produce excessive pressure on your pet’s neck.

How do I know that the Receiving Collar is properly fitted?

The proper fit and placement of your receiver collar is important for effective training. The contact points must have direct contact with your pets skin on the underside of their neck. To ensure a proper fit please follow the steps on Pg 13 of your Operating & Training Guide

How do I run the wire over my driveway?

You can accomplish this by following the guidelines on Pg 12 in your Operating & Training Guide.

Can my dog wear his containment collar all the time?

No. Make sure your dog does not wear the containment collar for more than 8-12 hours per day. Carefully check his neck everyday for signs of irritation. You can position the collar receiver probes in different positions on his neck to help prevent irritation and soreness

How do I bury wire underneath my driveway?

If you have an asphalt driveway, you will need to cut a 1/2inch deep groove across the driveway using a circular saw with masonry blade. Place the wire in the groove and seal with asphalt sealer. If you need to cross a concrete driveway or sidewalk run the wire in the expansion channel and seal with an appropriate expansion gap filler. To cross a gravel driveway place the wire in an old garden hose or PVC pipe to protect it and bury it at least 3 inches deep.

What is the difference between water-resistant and waterproof collar receivers?

WATER-RESISTANT means the receiver can withstand the effects of rain, snow and other inclement weather. However, it should not be submerged in water as this may reduce battery life and cause internal damage to components. WATERPROOF means the receiver is designed to withstand submersion in waster. NOTE: Always use caution in the rain and inclement weather. Moisture increases the intensity of electrical stimulation.

Can hidden fences be customized for my yard?

The boundary created by a “buried wire” system can be customized to keep your dog away from areas such as gardens, pools, and driveways. Wireless systems use a radio signal to create a circular safe zone of up to 180 feet in diameter.

Can I take my Wireless Dog Containment System with me when I move?

Yes. Simply bring with you your Fence transmitter, Power Adapter and Boundary Flags. You can even dig up the Boundary Wires and move them as well although that would take some work. Another option would be to purchase new Boundary Wire and install it at your new residence.

Troubleshooting

Receiver Collar is not beeping or correcting. •  Make sure the battery is installed properly.
•  Check both lights are lit on the Fence Transmitter. If not, perform the “short loop test”, found in the user manual.
The Receiver Collar is beeping, but the pet is not responding to the Static Correction. •  Make sure the Static Correction Level is set at 2 or above.
•  Turn up the Static Correction Level.
•  Use the test light
•  Trim down your pet’s fur where the contact points touch the neck and switch to the longer contact points.
•  Re-train your pet by steps provided.
The Receiver Collar has to be held on top of the Boundary Wire to activate. •  Change battery
•  Adjust Boundary Width Control knob clockwise to increase the distance the Receiver Collar activates from thethe Boundary Wire.
•  Change the Boundary Control Switch to another level.
•  If using a Double Loop, make sure Boundary wires are separated 3-5 feet.
•  If the receiver Collar still has to be held on top of the Boundary Wire perform the “Short Loop Test”.
The Receiver Collar activates inside the house. •  Turn the Boundary Width Control knob counterclockwise to decrease the distance the Receiver Collar activates from the Boundary Wire.
•  Make sure the Boundary wire is not running to close to the house.
•  The signal can transmit through the walls of your house.
•  Make sure Boundary Wires are twisted from Boundary to the Fence Transmitter
I have an inconsistent signal. •  Make sure fence Transmitter is over 3 feet from large metal objects or appliances.
•  Make sure all boundary wire turns are gradual, not sharp.
•  Make sure all boundary wire is not running parallel to and within 5 feet of electrical wires, neighboring containment systems, telephone wires, television or antenna cables, or satellite dishes.
The Power Light is on, the Loop Indicator is off and the Fence Transmitter loop alarm is sounding. •  Make sure both ends of the Boundary Wire are plugged into Boundary Wire Terminals and a 1/2 inch of the insulation is stripped so that the copper wire is exposed.
•  Perform the “Short Loop Test” to determine if the Fence Transmitter needs to be replaced or if the Boundary Wire is broken.
•  If the Fence Transmitter is functioning properly then you probably have a break in your Boundary Wire. See the “Locating a Break in the Wire” section in the user manual.
The Power and Loop Indicator Lights are off. •  Make sure that the Power Adapter is plugged into the Fence Transmitter.
•  Try using another 110~240 volt outlet.
•  Take off the fuse door on the back of the Fence Transmitter and replace the fuse. If the lights still do not come on, the Fence Transmitter and/or Power Adapter located in the same area needs to be replaced.
The fuse blows when it is replaced •  The Fence Transmitter and/or Power Adapter need to be replaced.
Range is too low •  Check/charge batteries in collar.
•  Adjust transmitter to increase zone size.
Range is too high •  Adjust transmitter to decrease zone size.
Collar fails to sound off warning tone •  Check/charge batteries in collar
•  Dogs easily hear warning tone, but it may be a high pitch difficult for human ears to hear.
•  Use a test light to check collar for stimulation.
To locate a Break in the Boundary Wire/Lost Signal •  Locate the original splice and verify they have a good, solid connection.
•  Check your yard to determine any possible damage to the Boundary Wire.
•  If you still cannot find the break in the Boundary Wire, more information in the user manual.
What do I do if my dog goes past the Boundary Wire? •  First, check the collar to see if its too lose.
•  Second, check the battery cap on the collar, and tighten if necessary.
•  Third, check the Fence transmitter. Make sure it is attached to the Power Adaptor. You may need to replace the fuse.
How can I  make sure the Fence transmitter, Receiver Collar & Boundary Wire are all functioning properly? •  Perform a “Short Loop Test”, in the user manual.
What if the power goes out during a storm? •  Unfortunately, the fence will not work until the power has been restored.
Is there an easy way to find a break in the Boundary Wire? •  Yes, you can purchase a Wire Break Locator. Its much like a metal detector